One app for sales, support and cases — now with procurement, and a direct line to Claude
Most teams run their day across a CRM, a helpdesk, a shared inbox and a spreadsheet for purchasing. NGCRM puts all of it in one app — in 30+ languages, with your data kept in your region — so sales, support, cases and now procurement live next to each other, over the same customers.
Here’s what that looks like today.
Sales that keeps the whole day in one place
Find any company by name or tax ID — and when you add a new one, NGCRM fills it in from the business registry, then enriches the blanks with one click. Leads move through six stages, with recurring (MRR) and one-off revenue tracked separately and a “waiting on” marker that counts the days. Work it as a kanban board or as lists that remember your filters, sorting and columns — on every device.
A helpdesk over the same customers
Tickets as a list or a board, with Gmail-style search across number, customer, owner, stage, SLA and dates. SLA timers run in each organisation’s business hours and time zone, with Standard / Priority / VIP levels and a traffic light on every row. Reply from your own company domain (with SPF/DKIM/DMARC checks), keep internal notes clearly apart from what the customer sees, and bring WhatsApp in as a channel — with consent and the 24-hour window handled for you.
Cases tie the email to the work
A case answers “what is this email about?” — an opportunity, a project, a complaint or a purchase — with every message in one thread. Write email straight from the case (and a double-click never sends twice), pull incoming mail onto the case automatically when the customer replies, and let the built-in AI suggest which recent emails belong — nothing is saved without your confirmation.
New: procurement, without a separate ERP
From today, NGCRM handles purchasing end to end. One catalog holds items for sale, for purchase, or both — each with its supplier, supplier code and cost. A Procurement case runs from Inquiry → Quote → Ordered → Received → Closed, and a PDF purchase order goes to the supplier from your organisation’s address in one click, staying in the case thread. No bolt-on ERP required.
Connect Claude to your CRM
NGCRM connects directly to Claude and other AI assistants over MCP, so your team can work with the CRM straight from a conversation: find a client, review open tickets, prepare a lead, log an activity. Access is limited to the organisations in your account that the connected user or key may access. Writing is off until the account owner explicitly turns it on; by default, write tools only show a plan without saving anything. Every MCP call, including rejected ones, is recorded in the account’s activity log. It’s available on the Pro, Business and Enterprise plans.
Built to fit your business
30+ languages with a formal register in each — and any other language on demand via AI translation, your data in an EU or Brazil region, multiple strictly-separated organisations under one account, and modules — CRM, Helpdesk, Procurement — switched on per organisation. Roles run from viewer to administrator, per module.
Start free with 2 users, forever. Pricing is net (VAT added where it applies), with card payments across the EU, UK, Switzerland and the rest of the world, plus local payment methods in parts of Latin America, Africa and Asia.
See it: Start free · Plans & pricing · Connect Claude