Terms of Service

Last updated: 24 July 2026

These Terms of Service ("Terms") govern your use of NextGen CRM (the "Service"), operated by Omnizon Networks GmbH ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms.

1. The Service

NextGen CRM is a cloud-based CRM and helpdesk platform provided on a subscription basis, including a free tier and paid plans. We may improve, change or discontinue features over time.

2. Accounts

You must provide accurate information and are responsible for activity under your account and for keeping your credentials secure. You must be able to form a binding contract to use the Service.

3. Acceptable use

You agree not to misuse the Service, including: unlawful activity, sending spam or unsolicited messages, infringing others' rights, attempting to breach security, or using the Service to store or transmit malicious code.

4. Subscriptions, billing & Merchant of Record

Paid plans are billed in advance on a recurring basis. Payments are processed by our authorised reseller and Merchant of Record, Paddle.com, who appears on your statement and handles billing and applicable taxes. Prices are shown excluding VAT or local taxes, which are added at checkout where applicable.

5. Refunds & cancellation

Our refund and cancellation terms, including a 30-day money-back guarantee, are described in our Refund & Cancellation Policy.

6. Intellectual property

The Service, including its software, design and content, is owned by us or our licensors. You retain ownership of the data you enter into the Service ("Your Data"); you grant us the rights needed to host and process Your Data solely to provide the Service.

7. Privacy

We process personal data as described in our Privacy Policy.

8. Availability & disclaimer

We aim for high availability but the Service is provided "as is" and "as available", without warranties of any kind to the extent permitted by law. We do not warrant that the Service will be uninterrupted or error-free.

9. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential damages, or for loss of data or profits. Nothing in these Terms limits liability that cannot be limited under applicable law.

10. Termination

You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms. On termination you may export Your Data for a reasonable period, after which it may be deleted.

11. Changes to these Terms

We may update these Terms; material changes will be notified via the Service or by email. Continued use after changes take effect constitutes acceptance.

12. Governing law

These Terms are governed by the laws of Germany, and the courts of Munich have jurisdiction, without prejudice to mandatory consumer-protection rights in your country of residence.

13. Contact

OMNIZON NETWORKS GmbH — Werinherstraße 3, 81541 München, Germany
Email: support@ngcrm.ai · Phone: +49 89 215305555