Refund & Cancellation Policy

Last updated: 24 July 2026

We want you to be happy with NextGen CRM. This policy explains our refund and cancellation terms for paid subscriptions.

30-day money-back guarantee

If you are not satisfied for any reason, you may request a full refund within 30 days of your first payment for a paid plan. No questions asked. To request a refund, simply email support@ngcrm.ai from the address associated with your account.

Free plan

The Free plan is free forever and never charged, so there is nothing to refund. You can start on Free and upgrade only when you outgrow it.

Cancelling your subscription

You can cancel a paid subscription at any time. After cancellation you keep access until the end of your current billing period, and you will not be charged again. To cancel, use the account/billing area or email support@ngcrm.ai.

Renewals

Subscriptions renew automatically at the end of each billing period unless cancelled beforehand. You will always be able to cancel before a renewal to avoid the next charge.

How refunds are processed

Payments for NextGen CRM are handled by our authorised reseller and Merchant of Record, Paddle.com. Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank or card issuer.

Contact

Questions about a refund or cancellation? Email support@ngcrm.ai or call +49 89 215305555.