Sub-processors
Last updated: 21 October 2026
These are the third-party providers that process personal data on behalf of Omnizon Networks GmbH when we provide NGCRM. NGCRM runs in two regions (“cells”): the EU cell (eu.ngcrm.ai) and the Brazil cell (br.ngcrm.ai). Unless stated otherwise, a provider is used in both cells.
| Provider | Purpose | Data | Location |
|---|---|---|---|
| Vultr | Cloud hosting: application servers, sign-in service and managed PostgreSQL databases | All account data and Your Data | EU cell: Frankfurt, Germany · Brazil cell: São Paulo, Brazil |
| Cloudflare | DNS, CDN, web application firewall; R2 object storage for attachments and encrypted backups; Turnstile bot protection at sign-up | All traffic incl. IP addresses; attachments; encrypted backups | Global network; R2 storage in the EU jurisdiction for both cells |
| Resend (on Amazon Web Services) | Sending system emails and receiving inbound email | Email addresses, email content | EU cell: Ireland · Brazil cell: São Paulo, Brazil |
| Twilio | WhatsApp channel: registration, one-time codes, messages | Phone numbers, message content | United States |
| Paddle | Payments and Merchant of Record (Omnizon Networks GmbH plans) | Billing contact and payment data | See Paddle privacy policy |
| dLocal | Local payment processing (Brazil and Mexico) | Billing contact and payment data | See dLocal privacy policy |
| Anthropic | AI features inside NGCRM (assistant, translations, reply drafts), when your account uses NGCRM’s AI key | The data needed for the requested feature | United States |
| Optional single sign-on | Sign-in identity (only if you choose Google sign-in) | Global | |
| QuickEmailVerification | Checking that an email address is valid at sign-up | Email address | See provider privacy policy |
| Grafana Labs (Grafana Cloud) | Service monitoring, metrics and logs | Technical logs, which may include identifiers and IP addresses | See provider privacy policy |
| Plausible Analytics | Cookieless website analytics on ngcrm.ai | Aggregated page views; no cookies, no personal profiles | EU |
| European Commission (VIES) | Validating EU VAT IDs | VAT ID | EU |
AI assistants you connect yourself
If you connect an AI assistant (for example Claude) to NGCRM over MCP, that assistant is a service you choose under your own agreement with its provider. It is not our sub-processor. See section 5 of the Privacy Policy.
Changes
We update this page when we add or replace a sub-processor. Questions: support@ngcrm.ai.